Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game outcome is determined by chance or by the rules of the game, and previous results do not predict future results. A winning streak does not mean that a further win is due, while a losing streak cannot be corrected by continuing to play. You should only gamble with money you can afford to lose without affecting your everyday needs.

Before you play, consider whether gambling fits comfortably within your budget and available free time. Do not use money set aside for rent, mortgage payments, bills, food, education, medical care or other essential expenses. Gambling should not replace work, study, relationships or other activities that are important to your wellbeing.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Never chase losses by increasing stakes or playing for longer.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Treat wins as part of the gaming experience, not as income or a reason to raise your budget.
• Keep gambling separate from financial planning and do not depend on it to meet financial goals.

A useful personal rule is to decide in advance how much money and time you are prepared to spend. Once that amount or period has been used, stop playing. Changing your limit during a session can make it harder to make a calm and informed decision.

Using practical controls can help you stay in charge of your gambling. Depending on the features available on your account, you may be able to set deposit, spending or session limits, review your activity, take a break or request an account restriction. Read the available settings carefully and choose limits that reflect your personal circumstances.

Planning before you play

1. Decide your maximum budget for the day, week or other period before opening a game.
2. Choose a maximum playing time and use a timer or another reminder.
3. Make sure essential bills and other financial commitments have been covered first.
4. Avoid changing your budget simply because you have lost or won.
5. Review your activity regularly so you have an accurate view of how often and how much you play.

Taking a break or closing an account

If you want to stop gambling temporarily or permanently, use the account restriction, break or closure options that are available to you. If you are unable to find the relevant option, contact the service through the support channel shown on the website. A request to restrict or close an account should be treated seriously. Do not create another account or use another person’s account to continue playing after choosing to take a break.

Account controls are one part of responsible gaming, but they may not address every underlying concern. If gambling feels difficult to control, consider speaking with someone you trust and obtaining independent support as soon as possible.

Gambling can become harmful when it affects your finances, emotions, health, work, study or relationships. Problems may develop gradually, and you do not need to wait until a serious crisis before asking for help. Honest self-reflection can help you identify changes in your behaviour early.

• Spending more time or money gambling than you intended.
• Finding it difficult to stop, reduce your play or follow limits.
• Chasing losses or believing that a win is needed to recover money already lost.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, missing repayments or selling possessions because of gambling.
• Feeling anxious, irritable, guilty, restless or unhappy when not gambling.
• Neglecting work, study, health, sleep or personal responsibilities.
• Arguing with people close to you about gambling or withdrawing from them.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Thinking about gambling frequently or planning your day around it.

If one or more of these signs feels familiar, stop and review your situation. A break from gambling can give you time to consider what is happening without the pressure of a live session. Write down your spending, speak openly with a trusted person and seek professional advice. You are not required to manage the issue alone.

If gambling is connected with thoughts of self-harm, hopelessness or immediate danger, seek urgent assistance from emergency services or a qualified crisis support service in your area. Your immediate safety is more important than any account, balance or gambling activity.

Independent help is available across Australia for people affected by gambling, as well as for family members, friends and other people who may be experiencing the impact of someone else’s gambling. Support can include confidential counselling, financial guidance, practical strategies and help to create a plan for stopping or reducing gambling.

You can speak with a qualified health professional, financial counsellor or gambling support service in your state or territory. Australian players can also look for current information through official Australian health, community support and gambling-help websites. Choose a service that is appropriate for your location and circumstances, and check its current contact options directly.

Protecting yourself and others

• Keep your account login details private and do not allow another person to gamble through your account.
• Use payment methods and account settings carefully, and review transactions regularly.
• Do not gamble on behalf of another person or ask someone else to gamble for you.
• Consider telling a trusted person about your limits so they can support your goals.
• If you share finances with another person, discuss household budgets and protect essential funds.
• Parents and carers should take reasonable steps to prevent children from accessing gambling accounts or devices.

M99 Casino provides responsible gaming information to help players make informed choices. This information is general in nature and is not a substitute for medical, psychological, legal or financial advice. If you are concerned about your gambling, take a break, use any available account restriction tools and seek independent support. Playing should always remain optional, affordable and within your control.