M99 Casino Terms & Conditions

These Terms & Conditions form an agreement between you and M99 Casino concerning your use of the website, applications, games, account services and related features. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

M99 Casino may update these terms from time to time to reflect changes to the services, applicable law, regulatory requirements, security practices or business operations. The latest version will apply when it is published on the website. You should review the terms regularly. Where required, important changes may be brought to your attention before they take effect.

The website is intended for people who are legally permitted to access and use online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. M99 Casino does not invite anyone to use the services where online gambling is unlawful or restricted.

You must not use the website for an unlawful purpose, attempt to interfere with its operation, introduce malicious software, or access another person's account. We may suspend or restrict access where we reasonably believe that these terms, applicable laws or security requirements have been breached.

You must meet the minimum legal age and any other eligibility requirements that apply in your jurisdiction. You must provide accurate, complete and current information during registration and whenever account details change. An account must be registered in your own name and must not be created on behalf of another person.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify M99 Casino promptly if you believe that your account has been accessed without permission, your credentials have been disclosed, or information connected with your account may be inaccurate.

• You must not create multiple accounts unless expressly permitted by M99 Casino.
• You must not allow another person to use your account or payment method.
• You must not sell, transfer, assign or otherwise give control of your account to another person.
• You must not use the services while located in a jurisdiction where access is prohibited.
• You must cooperate with reasonable identity, age, source-of-funds and security checks.

M99 Casino may request documents or other information to verify your identity, age, address, payment details or source of funds. Account access, deposits, withdrawals or other services may be delayed or restricted while checks are completed. If requested information is not provided, cannot be verified, or appears to be false or inconsistent, the account may be suspended or closed in accordance with applicable requirements.

You may only use payment methods that are registered in your name or that you are otherwise authorised to use. Payment transactions may be subject to verification, processing rules, limits, fees and conditions displayed at the time of the transaction. M99 Casino may reject or reverse a transaction where it cannot be processed, appears unauthorised, or creates a security or compliance concern.

You are responsible for ensuring that deposited funds are available for use and are not connected with unlawful activity. You must not use the website to move, disguise or transfer funds for another person. M99 Casino may retain information about transactions and may take appropriate action where activity appears irregular or unlawful.

Withdrawal requests may be subject to account verification, payment-method checks, wagering conditions that are clearly disclosed, and any applicable legal or operational requirements. Processing times can vary depending on the method used, the information supplied and external payment providers. We will not promise a specific processing time unless one is stated on the relevant service page.

Your account balance should be checked regularly. If you identify a suspected error, duplicate transaction, unauthorised payment or incorrect balance, contact M99 Casino through the available support channel as soon as possible. M99 Casino may correct obvious errors and may cancel or amend transactions affected by a technical or administrative mistake.

You must not charge back, cancel or dispute a legitimate payment without first raising the matter with M99 Casino. This does not limit any rights you may have under applicable consumer or payment laws.

Games are provided for entertainment. Results are determined by the relevant game rules, randomisation systems and technical processes. You accept that outcomes are not guaranteed and that previous results do not predict future results. Before playing, you should read the rules, including information about stakes, winning conditions and any applicable limits.

Promotions, bonuses, tournaments and other offers may have separate terms. Those terms will explain eligibility, availability, participation requirements, expiry, wagering conditions, restrictions and any relevant withdrawal rules. If a promotional term conflicts with these general terms, the promotional term will apply only to the extent of that conflict. M99 Casino may withdraw or amend an offer where permitted by law, including where misuse, technical error or suspected fraud is identified.

M99 Casino supports safer gambling. Gambling should be treated as paid entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling with money needed for essential expenses. Do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

• Use available deposit, spending, time or loss controls where offered.
• Take regular breaks and monitor how much time and money you spend.
• Do not chase losses or increase stakes to try to recover money.
• Consider a temporary break or account closure if gambling is no longer enjoyable.
• Seek independent support if gambling is causing financial, personal or emotional difficulties.

You may request account restrictions, a break or closure through the available account or support process. Restrictions may remain in place for the period selected or required. Creating another account to avoid a restriction is not permitted, and any account created for that purpose may be closed.

Personal information is handled in accordance with the M99 Casino Privacy Policy. By using the services, you acknowledge that information may be collected and used for account administration, identity verification, payments, security, customer support, responsible gambling, legal compliance and service improvement. You should read the Privacy Policy for further information about data handling and your rights.

All website content, branding, software, designs, text, graphics and other materials are owned by or used with permission by M99 Casino or relevant third parties. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, scrape or commercially exploit website content without permission.

The website and services may be unavailable from time to time because of maintenance, updates, technical faults, communications failures, cyber incidents or circumstances outside reasonable control. M99 Casino will take reasonable steps to maintain and secure the services but does not guarantee uninterrupted, error-free or continuously available access.

To the extent permitted by law, M99 Casino is not responsible for losses resulting from your misuse of the website, inaccurate information supplied by you, unauthorised access caused by failure to protect your account, interruptions outside reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under applicable Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. These terms, together with any applicable policies and offer conditions, represent the agreement governing your use of the services. Questions or complaints should be submitted through the support options made available on the website.