Privacy Policy

1

Information we may collect

To provide an online casino account and related services, M99 Casino may collect information supplied by a player, information created through account activity and technical information gathered when the website is used. The information collected can depend on the services requested, the player’s interactions with the website and the checks that must be completed before certain activities are permitted.

Account and contact information

This may include a player’s name, date of birth, residential details, contact details, login information and account preferences. It may also include records of communications with customer support, enquiries, complaints, requests and other information a player chooses to provide. These details help us create and administer an account, respond to questions, provide relevant notices and maintain accurate records.

Identity and verification information

We may request identity or other verification documents when needed to confirm a player’s identity, eligibility or account information. Such information can include documents and details used for age checks, identity checks, address checks, account security and fraud prevention. We may also record the outcome of verification checks and information about unusual or potentially unauthorised activity.

Payment and transaction information

When players deposit, withdraw or otherwise use account services, we may handle payment-related information, transaction records, account balances, wagering activity and other details needed to process and reconcile activity. Payment providers may handle payment credentials directly. We use appropriate information to confirm transactions, investigate disputes, prevent misuse and meet record-keeping obligations.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times, referral information and interactions with website features. We may also use cookies and similar technologies to remember preferences, support secure sessions, understand website usage and improve performance.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability or operation of certain website features, including features needed to keep an account secure or maintain a session.

2

How and why information is used

Information is used for clear and relevant purposes connected with providing, securing and improving the casino website and its services. We do not seek to collect information that is unrelated to these purposes. Depending on the circumstances, information may be used in the following ways:

• To create, operate and maintain a player account.
• To process deposits, withdrawals and other account transactions.
• To provide requested services, account notices and customer support.
• To confirm identity, age, account ownership and relevant account details.
• To carry out security, anti-fraud, anti-money laundering and responsible service checks where applicable.
• To detect, investigate and prevent unauthorised access, suspicious activity, collusion, abuse or other misuse of the website.
• To meet legal, regulatory, tax, financial, compliance and record-keeping obligations that apply to online gambling services.
• To maintain website functionality, troubleshoot technical issues and improve the user experience.
• To understand general website use, monitor performance and develop safer and more useful services.
• To send service messages, security alerts and other communications needed to administer an account.
• To send marketing communications where permitted and where the player has provided consent or another permitted basis applies.
• To handle complaints, disputes, legal requests and other matters affecting the rights or safety of players or the business.

Where information is used for marketing, players may be able to withdraw consent or opt out of marketing communications. Opting out of marketing does not normally stop essential service, security or account-related messages. Players may still receive communications needed to operate an account or respond to a request.

Sharing information

Information may be shared where reasonably necessary to provide services, process transactions, complete verification, protect the website or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification service providers, technology and hosting providers, security and fraud-prevention providers, professional advisers, customer support providers and competent authorities where required or permitted.

Service providers may only receive information relevant to the services they perform or the purpose for which it is disclosed. They may be required to protect information and handle it in accordance with applicable obligations. Information may also be disclosed if needed to protect players, prevent harm, investigate suspected unlawful activity or establish, exercise or defend legal rights.

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Security, storage and retention

We take reasonable steps to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These steps may include access controls, account security measures, secure transmission methods, monitoring, staff procedures and the use of trusted service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep login details confidential and notify support if they suspect unauthorised account activity.

Personal information may be stored electronically and may be handled by service providers in locations appropriate for the services they provide. Where information is transferred or accessed across borders, reasonable measures should be taken to protect it and to support compliance with applicable privacy and security requirements.

Information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Players should provide accurate and current information and should update account details when they change. Providing incomplete, inaccurate or outdated information may affect account access, verification, payments, support or the ability to use particular services.

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Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to the personal information held about them. These rights can be subject to reasonable verification, legal exceptions, security requirements and other limitations. We may need to confirm the identity of the person making a request before releasing or changing information.

Requests players can make

• Access personal information held about them and ask for an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, transaction or dispute-related reasons.
• Withdraw consent to marketing communications or other processing where consent is the basis for that processing.
• Ask questions about the handling, sharing or protection of personal information.
• Raise a concern or make a complaint about a privacy matter.

To exercise data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@m99casino.best. Please describe the request clearly and include enough information for the relevant account or issue to be identified. Do not send unnecessary sensitive information in an initial message. We may request additional details or verification to protect account security and prevent information from being disclosed to the wrong person.

We aim to review privacy requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained to meet legal obligations, prevent fraud, protect the security of the website, resolve a dispute or maintain an accurate transaction record. Where a request concerns marketing, reasonable steps will be taken to stop promotional communications, although service and security messages may continue.

Updates to this Privacy Policy

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version published on the website will apply from its stated effective date or, where no date is shown, from publication. Players should review this page occasionally to understand how information is handled. If an update is important, an additional notice may be provided through the website or an account communication where appropriate.