Betting Rules

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General betting conditions

M99 Casino aims to provide a clear and fair betting environment for players in Australia. These rules apply to bets placed through the website or any other approved betting channel made available by M99 Casino. Additional conditions may apply to individual games, sports, competitions, markets, promotions or payment methods. If a specific rule conflicts with a general rule, the specific rule for that product or market will generally apply.

You must have an active player account and provide accurate, complete and current information when registering or using the service. You are responsible for keeping your login details secure and for all activity carried out through your account. If you believe that someone else has accessed your account, you should stop using it and contact customer support through the available website channels.

Only one person may use an individual player account. You must not open or operate an account on behalf of another person, allow another person to place bets through your account, or use another person’s payment method without proper authorisation. M99 Casino may restrict, suspend or close an account where it identifies suspected misuse, fraud, unlawful activity, or a breach of these rules.

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. M99 Casino may request information or documents to verify your identity, age, location, source of funds or account activity. Until verification is completed, some account functions may be restricted. Providing false, misleading or incomplete information may result in a review of bets and account activity.

Accepting bets

A bet is not accepted until it has been successfully submitted and recorded by the betting system. A message, receipt, bet reference or change in account balance may indicate that a wager has been recorded, but you should check your betting history to confirm the details. If a bet is interrupted, rejected or not shown in your history, it should not be treated as accepted.

You are responsible for checking the selection, market, odds or price, stake, bet type and any other details before confirming a wager. Once accepted, a bet will normally stand unless these rules, the relevant product rules or applicable law provide for cancellation, correction or voiding. M99 Casino is not responsible for a wager placed incorrectly by a player.

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Wagers, odds and settlement

The available stake options, odds, prices and markets may change before a bet is accepted. Displayed information is provided to help you make a selection, but the accepted bet record is the controlling record for settlement. Where a price or market is updated before confirmation, you may be asked to accept the new details or submit the bet again.

Bets are settled using the official result or outcome source applicable to the relevant game, event or market. The result used for settlement may be different from an initial result announced during or immediately after an event if the recognised result is later corrected. Unless a product rule says otherwise, later changes made for appeals, penalties, disqualifications or administrative reasons may not change a settled bet.

A market’s rules may specify how ties, abandoned events, postponed events, incomplete games, technical interruptions, dead heats, disqualifications or other unusual outcomes are handled. You should review those rules before placing a bet. If no specific provision applies, M99 Casino may apply a fair and reasonable settlement method consistent with the advertised market and standard betting practice.

Bet types and combinations

Single bets are settled according to the result of the selected market. Multiple, combination or accumulator bets may depend on more than one selection being successful. A failed, void or cancelled selection may affect the calculation or settlement of a multiple bet according to the rules for that bet type. The potential return displayed at the time of placement is subject to the final settlement of every relevant selection.

Some selections may be unavailable for combination with one another, including selections relating to the same event or market. The system may reject an invalid combination or adjust it in accordance with the relevant product rules. You should review the final bet slip before confirming your wager.

Errors and corrections

If a clear error appears in odds, prices, market descriptions, results, returns or other betting information, M99 Casino may correct the error and settle an affected bet using the accurate information that should reasonably have applied. Where appropriate, an affected wager may be cancelled and the original stake returned, subject to the Terms and Conditions and applicable law.

A technical error, delay, duplicate submission, system failure or communication problem does not create an entitlement to a return that would not otherwise have been available. M99 Casino may review relevant records, including transaction and system records, when determining whether a bet was accepted and how it should be settled.

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Cancellations, refunds and account balances

Once a bet has been accepted, you may not normally cancel or amend it. Cancellation may be possible only where the website expressly provides that option or where M99 Casino decides that cancellation is appropriate under the applicable rules. A request to cancel a wager is not effective until it has been confirmed through the approved betting system.

A wager may be voided or cancelled where an event is abandoned, a market is incorrectly offered, a result cannot be reliably determined, a technical problem affects the bet, or another circumstance covered by the relevant rules occurs. The treatment of linked bets, multiple bets and related returns will depend on the applicable product rules.

Where a refund is due, it will generally be credited to the relevant player account or processed through an available payment method in accordance with the website’s payment procedures. Processing may be subject to identity checks, payment provider requirements, legal obligations and the Terms and Conditions. You should keep your account and payment information up to date.

Your account balance and betting history are available for review through the website where those features are provided. You should check your balance and records regularly and report any suspected error as soon as possible. M99 Casino may investigate disputed transactions and may correct an account balance where a payment, credit, return or settlement was applied incorrectly.

Disputes and reviews

If you believe that a bet has been recorded or settled incorrectly, review the market rules and contact customer support through the available contact method on the website. Include the relevant bet reference, date, market and a clear explanation of the issue. Providing complete information can help the matter be reviewed efficiently.

M99 Casino may ask for additional information while reviewing a dispute. Reviews may consider the accepted bet record, account history, event information, system records and any applicable rules. A decision will be based on the information available and the terms applying to the relevant wager.

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Fair play and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. You should only wager money that you can afford to lose and should set personal limits for your time and spending before you begin. Never chase losses by increasing your stakes or placing further bets to try to recover money.

• Set a budget and consider using the account limits or controls made available on the website.
• Take regular breaks and avoid betting when you are upset, tired, under the influence of alcohol or experiencing financial pressure.
• Do not borrow money, sell belongings or use essential household funds to place bets.
• Keep your account private and do not let another person gamble through it.
• Ask for help if betting is affecting your finances, relationships, work, study or wellbeing.
• Use available self-exclusion, account closure, deposit control or support options where you need a break from gambling.

M99 Casino does not permit cheating, collusion, manipulation of outcomes, use of automated systems where prohibited, exploitation of technical weaknesses or any other conduct intended to obtain an unfair advantage. Suspicious activity may be investigated and may lead to action under the Terms and Conditions, including restrictions on the account or review of affected transactions.

If you have questions about a market, bet type, settlement or responsible gambling feature, review the information displayed on the website before placing a wager. If the information is unclear, do not place the bet until you have obtained clarification through the available support channels. These Betting Rules may be updated from time to time, and the version displayed on the website will apply to future bets from the stated effective date.